Frequently Asked Questions

Thank you for visiting the Epilepsy Learning Portal. If you are new to the site and just getting started, please view our Getting Started page.

Here is some advice and answers from the Epilepsy Learning Portal Support Team.

Can’t find the answer to your question?

Contact the Epilepsy Foundation’s Public Health and Education Department

Epilepsy Learning Portal Support Team:

  • E-mail: LMS_Helpdesk@efa.org
  • Phone: 847-348-0373
  • Business hours: 9 a.m. to 5 p.m. ET
  • Monday to Friday (Excluding US holidays)

Access and Computer Requirements

How do I access the Epilepsy Learning Portal?

The portal can be website accessed at http://www.learn.epilepsy.com

You will need to create an account on the portal to enroll in courses. You do not need an account to browse the home page and catalog.

What are the system requirements and supported browsers?

In order to have the best learning experience, please make sure you access the site with a computer or device (smart phone, tablet, etc.) with high speed/broadband internet connection with a minimum speed of 5Mbps (recommended).

We currently support the latest two versions of all browsers listed below, unless otherwise noted.

Desktop:

  • Chrome
  • Firefox
  • Safari
  • Microsoft Edge

Mobile:

  • iOS Safari: 11 and up
  • Chrome
  • Samsung Internet

Note that we do not support Internet Explorer. 

Additionally, ensure that your system has the following: 

  • JavaScript enabled
  • PDF plugin
  • Graphic and audio output capability
  • TLS 1.2 supported by your web browser
What if I forgot my password? How do I reset my password?

To reset your password, please click here. Enter the email you signed up with and we will send you reset instructions to your e-mail. 

The password reset page is also accessible from the clicking on the Reset Password link on the “Sign-In” page. The Sign-In page link is always located on the top right-hand side of the portal home page. 

Course Navigation

What kind of courses can I find out the Epilepsy Learning Portal?

Online courses offered in on-demand and live-instructor led (webinar) formats. 

Courses related to epilepsy and seizure management strategies of people living with seizures, their caregivers, treatment, and other professionals.

Can I exit from an on-demand course before I complete the course?

Yes. Your progress will be bookmarked by the learning portal and you can proceed from where you left off the next time you access the course.

How can I view the courses that I have completed or that are still in progress?

Once you enroll, you can access courses that are still in progress, by clicking on “My Training” at the top of the homepage. 

View courses you have completed, by clicking on “My Certificates” at the top of the homepage. 

How do I access on demand courses?

To access the Epilepsy Learning Portal courses, all users must create an account to enroll in a course. Once enrolled, on the course page click on the “Start Online Course” button to begin the course. 

You will be directed to the Course Player. The Course Player is the course-taking environment where you view content like videos, handouts, take assessments, quizzes, submit the course evaluation and more.

How do I access live webinar (Zoom) sessions?
  1. Enroll in a LIVE instructor-led training session by clicking “Start Online Course” button on the course page. (If you are taking the training with others, each person needs to enroll separately.) 
  2. Complete the first part of the course, which includes a demographic survey, knowledge and confidence assessment. 
  3. View the LIVE webinar schedule course lesson and access the link to register the LIVE webinar sessions. Note: if the course offers multiple LIVE webinars the schedule with Zoom registration links will be visible to students upon completing the required assessments mentioned above. 
  4. Register for one of the LIVE webinars before the date/time of the chosen session, using the link on the schedule.
  5. Access the LIVE webinar (Zoom) link from the Zoom registration confirmation page and join the session at the date and time listed. 
  6. Arrive to the LIVE webinar session on time and stay to the end to receive instructions on how to complete the course and obtain a course certification


How do I access the course supplemental material?

Any supplemental materials will be available as part of one of the lessons in the course that you are enrolled in.

How do I obtain a transcript of my course history?

To obtain a transcript of your Epilepsy Learning Portal history, please go to “My Account", click on the "Course History" button (to the right of "Notifications"). Each course will be listed as a product. 

How do I obtain a Certificate of Completion from the courses I completed?

To obtain a Certificate of Completion, successfully complete the course. Then visit “My Certificates" and click on the title of the “View” link for the course. On the course Certificate of Completion there are two options for sharing a copy of the certificate: Copy the link to the certificate page or download a PDF copy of the certificate. 

How do I obtain continuing education credits for the courses I completed?

Review the course description to determine which courses are accredited to offer continuing education credits. 

Follow the instructions on the course page regarding obtaining continuing education credits. 

Once the course is successfully completed, you will be asked the following question: Are you seeking continuing education credits for this course?

If yes, is selected, the system will ask you to return to the My Training page. Toward the middle of the My Training page, there will be an option to claim your continuing education credits. Click on that continuing education course and answer the required questions to claim you credits. 

Your certificate of completion will become available with the appropriate continuing education accreditation statement listed on the certificate. 


How do I activate closed captions (CC) in the video modules?
  1. The CC BUTTON is located in the LOWER RIGHT CORNER of the video window.
  2. Click the CC BUTTON to engage CC and choose English or Spanish language.
  3.  Click the play icon in the LOWER left CORNER of the video window to start the video with CC.


Support

Who do I contact for Epilepsy Learning Portal support?

Contact the Epilepsy Foundation’s Public Health and Education Department

Epilepsy Learning Portal Support Team:

    E-mail: LMS_Helpdesk@efa.org

    Phone: 847-348-0373

    Business hours: 9 a.m. to 5 p.m. ET

    Monday to Friday (Excluding US holidays)

Our Impact

Stay Involved with the Epilepsy Foundation
Learn about Our Impact in the epilepsy community

Questions? Contact the Epilepsy Foundation’s Public Health and Education Team

For technical support, please contact our Online Course Support Team.
Business hours: 9am to 5pm EST
Monday to Friday (Excluding US holidays)